TERMS & CONDITIONS
Version: 23 December 2025
These Terms & Conditions of Sale (“Terms”) apply to all offers, orders and agreements relating to products sold via cellarworthy.com (the “Website”).
1. Trader identity
The Website is operated by:
Wine Wizz C.V. (trading as “Cellarworthy”)
Address: Waldeck Pyrmontdreef 22, 4101KJ, Culemborg, The Netherlands
KvK: 83473815
VAT (BTW): NL862888086B01
Email: info@cellarworthy.com
2. Definitions
Customer / you: any person placing an order via the Website.
Consumer: a natural person acting for purposes outside their trade, business or profession.
We / us / our: Wine Wizz C.V.
Products: wines and related items offered on the Website.
Order: the Customer’s purchase request submitted through the Website.
Storage Service: the optional paid service under which we store Customer-owned wine under controlled conditions (see Section 12).
3. Applicability and acceptance
3.1 These Terms apply to all offers and agreements between you and us relating to the sale and delivery of Products via the Website and/or via our customer service team.
3.2 By placing an Order, you confirm you have read and accepted these Terms.
3.3 If any provision is invalid or unenforceable, the remaining provisions remain in force.
4. Eligibility and alcohol age verification (18+)
4.1 You must be at least 18 years old to purchase alcoholic beverages from us.
4.2 We may apply age verification before purchase and/or upon delivery. The carrier may request valid ID and may require an adult signature.
4.3 If age cannot be verified (or the recipient is under 18), delivery may be refused and/or the Order may be cancelled. In such cases, we may refund the purchase price minus any costs we reasonably incur (e.g., return transport and handling), to the extent permitted by law.
5. Product information, condition and availability
5.1 Product descriptions, vintage information, bottle images, tasting notes and availability are provided in good faith. Images are illustrative; labels, capsule condition and bottle appearance may vary.
5.2 Fine and rare wines can show normal signs of age (e.g., minor label wear). Unless explicitly stated otherwise, minor cosmetic differences do not constitute a defect.
5.3 All offers are subject to availability. If a Product is unavailable after you order, we will inform you and either (i) refund you, or (ii) offer a suitable alternative (only with your consent).
6. Prices, taxes and fees
6.1 All prices are shown in EUR and indicate whether they include VAT during checkout.
6.2 Shipping costs and any service fees are shown during checkout before you place your Order.
6.3 Customs duties, local taxes, and import-related charges may apply depending on the destination country. These charges are not set by us and may be collected directly by the transportation company (or local authorities) as a condition for release/delivery of your package.
7. Orders and contract formation
7.1 The Product display on the Website constitutes an invitation to treat; it is not a binding offer.
7.2 An agreement is formed when we send an Order confirmation and/or accept payment and allocate stock to your Order.
7.3 We may refuse or cancel Orders in reasonable cases, including suspected fraud, pricing errors, stock discrepancies, inability to verify age, or restrictions on shipping alcohol to the requested destination. If payment was taken, we will refund you accordingly.
8. Payment
8.1 Payment methods
You can pay using the payment methods offered at checkout. We currently accept the following payment options (subject to availability in your country and/or for your Order):
Bank Transfer
iDEAL
iDEAL in3 (pay in three instalments)
Credit Card (Mastercard, VISA, American Express)
Bancontact
Apple Pay
Google Pay
8.2 Bank transfer
If you choose bank transfer (if offered), we may reserve stock for a limited time. If funds are not received within the stated payment term, we may cancel the Order.
8.3 iDEAL in3
If you choose iDEAL in3, your payment may be processed by a third party and may be subject to additional terms and checks. For information on how iDEAL in3 processes personal data, please consult their privacy policy: https://payin3.eu/en/privacy-consumers-en/
9. Shipping destinations and flat-fee shipping costs
9.1 We currently ship to the following countries:
The Netherlands – flat fee: €9.95
Belgium – flat fee: €17,50
France – flat fee: €24,95
Italy – flat fee: €24,95
Spain – flat fee: €24,95
Portugal – flat fee: €29,95
Germany – flat fee: €19,95
Austria – flat fee: €29,95
Poland – flat fee: €29,95
9.2 Shipping fees may vary based on order size/weight if stated during checkout (for example, for larger quantities), and may be updated from time to time. The applicable fee is the fee shown during checkout at the time you place the Order.
9.3 Other countries may be possible on request. Please contact us at info@cellarworthy.com and we will confirm feasibility and pricing.
10. Delivery, delivery times and transfer of risk
10.1 Estimated delivery times are shown on the Website or in the Order confirmation. Delivery times are estimates, not guarantees.
10.2 Delivery takes place when the Products are offered at the delivery address.
10.3 Risk of loss or damage passes to you upon delivery to you (or a third party designated by you). For Consumers, risk transfers only when you (or your designated recipient) physically receive the Products.
11. Inspection on delivery and damage in transit
11.1 Please inspect the package and Products promptly on arrival.
11.2 If there is visible damage or a shortage, report it to the carrier (where possible) and notify us within 48 hours with photos.
11.3 Where damage is attributable to shipping, we will work with you on a suitable solution (replacement where possible, or refund).
12. Storage Service (Wine Storage by Cellarworthy)
12.1 Scope of service
We offer a paid Storage Service under which we store wine owned by you under controlled conditions. Storage may be offered for bottles and/or cases. Service details, fees, and any minimum term (if applicable) are communicated via the Website, invoice, quotation, or email confirmation.
12.2 Separate agreement & precedence
If we provide a separate storage agreement, storage confirmation, or storage order summary, it forms part of your agreement with us. If there is any conflict between that document and these Terms, the storage-specific document prevails for the Storage Service.
12.3 Eligibility of items & intake condition
(a) Only wine we have approved for storage may be stored. We may refuse items (e.g., due to packaging condition, leakage risk, suspected counterfeit/grey-market concerns, or legal restrictions).
(b) Upon intake we may record identifying details (producer, cuvée, vintage, bottle size, quantity, lot references) and the visible condition of packaging/labels. Unless agreed otherwise, we do not open sealed cases.
12.4 Title and ownership
(a) You remain the owner of wines stored under the Storage Service, unless the wines are unpaid and we retain title under Section 20 (Retention of title).
(b) You warrant you have the right to store the wines and that the wines are lawfully owned and not subject to third-party claims.
12.5 Storage conditions & handling
We take reasonable care to store wines under conditions suitable for fine wine (e.g., temperature-stable, appropriate humidity, limited light exposure), and to handle wines professionally. However, wine is a natural product and may evolve unpredictably; we do not guarantee drinkability or future quality.
12.6 Access, withdrawals and dispatch from storage
(a) You may request withdrawal or delivery of stored wines by contacting info@cellarworthy.com or via your account (if available).
(b) We may require reasonable processing time to prepare withdrawals/dispatch.
(c) Dispatch from storage is subject to applicable shipping fees and destination restrictions, as communicated at the time of dispatch.
(d) We may refuse to ship to destinations where alcohol shipment is restricted or not feasible.
12.7 Fees, billing and non-payment
(a) Storage fees are charged as stated at sign-up/confirmation (e.g., annually, quarterly, or monthly), based on the storage plan and quantity stored.
(b) If you add or remove wines, your fees may change accordingly.
(c) If invoices are overdue, we may (i) suspend withdrawals/dispatch, and/or (ii) charge reasonable collection costs and statutory interest, to the extent permitted by law.
(d) If non-payment persists, we may terminate the Storage Service and require you to collect your wines, or we may arrange return shipping at your cost. Where legally permissible, we may also exercise retention rights until amounts due are paid.
12.8 Insurance and liability
(a) Unless explicitly stated in your storage confirmation, storage fees do not automatically include full-value insurance. If insurance is included, the scope, limits and exclusions will be described in the storage documentation.
(b) We are liable only for direct loss or damage to stored wines caused by our failure to exercise reasonable care, subject to Section 18 (Liability) and mandatory law.
(c) We are not liable for loss resulting from inherent defects in the wine, cork taint, natural aging, label deterioration over time, ullage consistent with age, or manufacturer bottling issues, unless caused by our improper storage/handling.
12.9 Force majeure (storage-specific)
If events beyond our control affect the Storage Service (e.g., power outages, building issues, carrier restrictions), we will take reasonable steps to mitigate the impact. If the event continues for an extended period, we may propose alternative solutions or termination with arrangements for retrieval.
12.10 Termination by you
You may terminate the Storage Service subject to any minimum term or notice period stated in your storage confirmation. Upon termination, you must arrange withdrawal/dispatch of your wines within a reasonable time and pay all outstanding fees and any agreed handling/dispatch costs.
12.11 Termination by us
We may terminate the Storage Service with reasonable notice if (i) you materially breach the agreement (including non-payment), (ii) legal or regulatory constraints require us to stop storing, or (iii) continued storage is no longer feasible. We will give you the opportunity to withdraw your wines within a reasonable timeframe.
13. Right of withdrawal (Consumers only)
13.1 Consumers generally have the right to withdraw from a distance purchase within 14 days without giving a reason, starting from the day of receipt.
13.2 To exercise withdrawal, notify us before the period expires.
13.3 You are liable for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the Products (e.g., opened bottles, broken seals/capsules, damaged packaging).
14. Returns process (Consumers and any voluntary returns)
14.1 Contact info@cellarworthy.com with your Order number to request return instructions.
14.2 Returned Products must be packaged securely. We recommend tracked/insured shipping suitable for the value.
14.3 Unless agreed otherwise, return shipping costs are your responsibility.
15. Refunds (Consumers)
15.1 If you withdraw, we will refund payments received for returned Products (and standard outbound delivery costs where applicable) within 14 days of being informed, subject to the right to wait until Products are received back or proof of return is provided.
16. Conformity and statutory warranty
16.1 We are responsible for ensuring Products conform to the agreement. Nothing in these Terms limits mandatory consumer rights under Dutch/EU law.
16.2 Normal vintage and bottle variation, and normal cosmetic wear consistent with age, do not constitute a defect if the Product matches its description.
17. Complaints and customer service
Contact info@cellarworthy.com and include your Order number and a clear description of the issue.
18. Liability
18.1 To the maximum extent permitted by law, our liability is limited to direct damages and in any event to the amount paid for the relevant Order (or, at our option, replacement).
18.2 We are not liable for indirect or consequential losses (loss of profit, business interruption, etc.).
18.3 Nothing excludes liability that cannot be excluded under Dutch law.
19. Force majeure
We are not liable for delays/failures caused by circumstances beyond our reasonable control (carrier disruptions, customs delays, strikes, extreme weather, IT outages, etc.). If such circumstances persist, we may cancel the affected Order and refund undelivered items.
20. Retention of title
Ownership transfers only after full payment is received, insofar as permitted by law.
21. Intellectual property
All Website content is owned by or licensed to us and may not be used without permission, except for personal use and placing an Order.
22. Privacy and cookies
We process personal data in accordance with applicable privacy laws (including GDPR). See our Privacy Policy and Cookie Policy on the Website.
23. Changes to these Terms
We may update these Terms. The version in force at the time you place your Order applies to that Order.
24. Governing law and competent court
These Terms are governed by Dutch law. Disputes may be submitted to the competent court in the Netherlands. Consumers may also rely on mandatory consumer forum rights.