SHIPPING, DELIVERY & RETURNS

9. Shipping destinations and flat-fee shipping costs

9.1 We currently ship to the following countries:

The Netherlands – flat fee: €9.95
Belgium – flat fee: €17,50
France – flat fee: €24,95
Italy – flat fee: €24,95
Spain – flat fee: €24,95
Portugal – flat fee: €29,95
Germany – flat fee: €19,95
Austria – flat fee: €29,95
Poland – flat fee: €29,95

9.2 Shipping fees may vary based on order size/weight if stated during checkout (for example, for larger quantities), and may be updated from time to time. The applicable fee is the fee shown during checkout at the time you place the Order.
9.3 Other countries may be possible on request. Please contact us at info@cellarworthy.com and we will confirm feasibility and pricing.

10. Delivery, delivery times and transfer of risk

10.1 Estimated delivery times are as follows per country:

The Netherlands – 1-3 business days
Belgium – 2-5 business days
France – 5-7 business days
Italy – 5-7 business days
Spain – 5-7 business days
Portugal – 5-7 business days
Germany – 3-5 business days
Austria – 5-7 business days
Poland – 5-7 business days

Delivery times are estimates, not guarantees.
10.2 Delivery takes place when the Products are offered at the delivery address.
10.3 Risk of loss or damage passes to you upon delivery to you (or a third party designated by you). For Consumers, risk transfers only when you (or your designated recipient) physically receive the Products.

11. Inspection on delivery and damage in transit

11.1 Please inspect the package and Products promptly on arrival.
11.2 If there is visible damage or a shortage, report it to the carrier (where possible) and notify us within 48 hours with photos.
11.3 Where damage is attributable to shipping, we will work with you on a suitable solution (replacement where possible, or refund).

13. Right of withdrawal

13.1 Consumers generally have the right to withdraw from a distance purchase within 14 days without giving a reason, starting from the day of receipt.
13.2 To exercise withdrawal, notify us before the period expires.
13.3 You are liable for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the Products (e.g., opened bottles, broken seals/capsules, damaged packaging).

14. Returns process (Consumers and any voluntary returns)

14.1 Contact info@cellarworthy.com with your Order number to request return instructions.
14.2 Returned Products must be packaged securely. We recommend tracked/insured shipping suitable for the value.
14.3 Unless agreed otherwise, return shipping costs are your responsibility.

15. Refunds (Consumers)

15.1 If you withdraw, we will refund payments received for returned Products (and standard outbound delivery costs where applicable) within 14 days of being informed, subject to the right to wait until Products are received back or proof of return is provided.